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Terms

Lead Time

3-4 weeks if not in stock

Warranty

Standard goods are EU warranted for two(2) years against manufacturing defects (i.e. materials and design). LED strip is long lasting and rated to work for 50000 hours.

Normal tear and wear of cover and finish are not covered by this warranty

Defects

Defects in the goods supplied, discrepancies in qualities or incorrect delivery must be notified not later than eight days from receipt of goods. Concealed defects are to be notified in writting immediately after their discovery. Should this condition be disregarded, the customer loses his right of complaint. Returned goods are not accepted without prior written agreement.

* please store the lamp in dry place.

* for indoor use only

Return policy

If you receive product you’ve purchased from eclipse.sepic.cc and are not fully satisfied, you have: 

Seven (7) days to contact us about your intent to return the work.

Three (3) days from the day you contacted us to ship out the product.

Please make sure that you have packed the items safely for transport. You are required to pay all fees including custom costs (if any) when returning artwork back to the artist.

Items should be returned new, unused, and with all materials supplied still included in the packaging and shipped with traceable method with the shipment’s tracking number.

Returns that are damaged or soiled may not be accepted and may be sent back to the client and/or we reserve the right not to give the full refund.

We are not responsible for undelivered or damaged returns.

Once the product safely reaches our warehouse, we will process your return and the amount owed will be refunded to your original source of payment in the same currency and using the same exchange rate as your original order within 7-10 business days of your merchandise return. Shipping costs will not be refunded for items returned. Please note card refunds may take up to 7 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.

Email the shipping details with tracking number to: contact@tilensepic.com

Warehouse

Tilen Sepič
Dečmanova 4
1000 Ljubljana
Slovenia
EU

Studio 

Tilen Sepič, 
Prinzessinnenstraße 29
10969 Berlin
Germany

EU

(contact@tilensepic.com)

Product is released as an “art piece” by Tilen Sepič, self-employed artists in design field, by Ministry of Culture in Slovenia

Registered Design: 002600569-0001 18/12/2014